FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship from?

All orders are shipped from our EU warehouse in France:
3 Rue Stephenson, 62217 Tilloy-lès-Mofflaines, France.

2. Are your products authentic?

Yes Cirelav.com sells only 100% authentic cosmetics from verified and authorized brands.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email so you can monitor your delivery in real time.

4. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later) where available.

5. Can I return opened products?

For hygiene and safety reasons, opened or used beauty products cannot be returned unless defective or damaged.

6. How long does a refund take?

Refunds are issued within 5–10 business days after your return is processed.

7. Do you include samples or gifts?

We occasionally include free samples with orders, depending on availability and promotions.

8. What should I do if my package arrives damaged?

Contact support@cirelav.com within 48 hours of delivery, providing photos of the damage.
We’ll replace or refund your product promptly.

9. How can I reach customer service fastest?

Our live chat is the quickest way to reach us  just click the chat icon on the bottom right of our website for immediate assistance.